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Chartered Insurance Institute
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Frequently Asked Questions (FAQs)


Is there a quota of passes to be awarded for CII examinations?

A pre-defined quota of passes to be awarded does not exist. If all candidates achieve a score of at least the pass mark, then all candidates will be awarded a pass grade.

Can I find out how many credits I have from the website?

You can request a Learning Statement here. Follow the instructions on the page to request your Learning Statement. Please note: Learning statements are delivered to your registered email address. You must have an online user profile and registered email address to receive your Learning Statement PDF. If you have not received your Learning Statement within a day of submitting your request, before contacting Customer Service, please check your email spam filter (this may be managed by your company's IT department) to ensure that the email and its attachment has not been blocked.

What are the entry requirements for units & qualifications?

There are no entry requirements to take any units but there are entry requirements to complete some qualifications, please see product brochures for more details.

Do I have to be a member to take exams?

No. But you could save money on our products and would be able to take advantage of additional benefits

How do I book an online exam?

If you already know the exam unit you wish to sit, you can use website search to find it. For example, 'CF1' search will return a direct link to the CF1 unit shop page. The exam booking function is visible at the bottom of these pages. Once in the booking function screen, you can search for available exam venue and times, starting with the region you wish to sit the examination. International will offer a drop down list of available international centres. Once you have selected the exam centre and corresponding available date, then click the 'book now' button to add this to your basket. You can either proceed to the checkout or continue shopping.